Myonegold Terms and Conditions – Complete Platform Usage Guide

1 Introduction & Acceptance of Terms

Welcome to MyOneGold, an online gaming platform operated under the domain myonegold.pro. These Terms and Conditions ("Agreement") constitute a binding contract between you ("Member" or "User") and the company operating the MyOneGold platform ("Company", "we", or "us").

By registering an account, making any deposit, or using any service offered by MyOneGold, you are automatically deemed to have read, understood, and agreed to be bound by all terms stated in this document, including Privacy Policy and Responsible Gaming Policy which forms part of this overall agreement.

These terms apply to all services provided by myonegold including Live Casino, Slots, Sports Betting, Fish Shooting Games, and all promotions offered from time to time.

2 Member Eligibility

To register and use the services of MyOneGold, you must meet all of the following eligibility requirements:

• Aged 18 years of age or older on the date of registration. myonegold enforces a strict zero-tolerance policy against underage member registration.
• Not a citizen or resident of any territory or country where online gaming activities are prohibited by law.
• Have full legal capacity to enter into a binding contractual agreement.
• Never been banned, suspended, or prohibited from the myonegold platform previously for any reason.
• Register under your own identity and not on behalf of any other individual or entity.

3 Account Registration

Each individual is only allowed to hold one (1) active account on the platform MyOneGold. Multiple account registrations by the same individual — whether using a different name, phone number, email address, bank account number, or IP address — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

Required Information

When registering, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your ID card or passport
• An active mobile number registered in your name
• A valid and active email address
• Exact date of birth
• Bank account or e-wallet details for transaction purposes

KYC Verification

MyOneGold implements a Know Your Customer (KYC) process as part of our commitment to security and fraud prevention. You may be required to submit identity verification documents such as a copy of your ID, proof of address, or bank statement before your first withdrawal is approved. This is an industry-standard process implemented to protect your interests.

4 Deposits & Withdrawals

Deposit

MyOneGold accepts deposits via a range of secure and supported payment methods for Malaysian players, including local interbank transfers, FPX, and popular e-wallets. Minimum deposit is RM 30 per transaction. All deposits are processed instantly upon system confirmation.

• You may only deposit funds from a bank account or e-wallet registered in your own name.
• MyOneGold does not accept deposits via third-party credit cards or any method not listed on the platform.
• If you experience any issues with your deposit, please contact our support within 24 hours with proof of transaction.

Withdrawal

Withdrawals are processed within 1–3 business days depending on the selected method and the KYC verification status of your account. Accounts that have fully completed the KYC process enjoy faster withdrawal processing.

• Minimum withdrawal: RM 50 per transaction
• Withdrawals will only be processed to the same account used for your deposit method.
• MyOneGold reserves the right to request additional verification for withdrawals exceeding certain limits.
• Any suspicious withdrawal attempts will be investigated before being approved.

5 Bonuses & Promotions

MyOneGold offers a variety of attractive bonuses and promotions to our members from time to time. All bonuses are subject to specific terms and conditions stated on the Promotions The following general terms apply to all bonuses:

Wagering Requirements

• All bonuses carry wagering requirements that must be met before wins can be withdrawn.
• The standard wagering requirement is between 20x to 40x of the bonus value received, depending on the promotion type.
• Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute at a different rate.

Bonus Validity Period

• Each bonus has a different validity period, typically between 7 to 30 days from the activation date.
• Unused bonuses that expire within the validity period will be automatically forfeited and cannot be recovered.
• MyOneGold reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

6 Game Rules

All games available on the platform MyOneGold — including Live Casino, Slots, Sports Betting, and Fish Shooting Games — each have their own rules that must be followed. You are responsible for understanding the rules of each game before placing a bet.

• All game outcomes are determined by an independently certified Random Number Generator (RNG) system, or by live dealers in the case of Live Casino games.
• All completed game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, MyOneGold will investigate the game records and refund the bet if a system error is confirmed.
• Players are not permitted to use any automated software, bots, or third-party tools while playing.

7 Prohibited Conduct

To protect the integrity of the platform and ensure fairness for all players, the following are is strictly prohibited at myonegold:

• Registering more than one account or using a false identity or another person's identity
• Colluding or cooperating with other players to manipulate game outcomes or abuse the bonus system
• Using any software, scripts, bots, or automated tools that provide an unfair advantage
• Attempting to hack, breach, or disrupt the platform's technical infrastructure
• Uploading or transmitting any unlawful, obscene, or harmful content
• Using the platform for money laundering or any form of illegal financing
• Transferring balances between accounts without official authorisation from myonegold

8 Account Closure & Suspension

MyOneGold reserves the right to suspend or close any member's account, with or without prior notice, under the following circumstances:

• Violation of any section of these Terms and Conditions
• Suspected fraud, money laundering, or other illegal activity
• Inability to verify a member's identity through the KYC process
• Requests from relevant authorities
• Accounts inactive for more than 12 consecutive months

Members may also request account closure at any time by contacting our support team. Any valid balance will be processed for withdrawal once all verifications are complete.

9 Personal Data Protection

MyOneGold takes the privacy and security of your personal data seriously. All information you provide is protected to the highest industry standards and in compliance with applicable data protection laws.

For more information on how we collect, use, store, and protect your personal data, please read Privacy Policy in full. Our Privacy Policy forms part of the overall agreement between you and myonegold.

10 Dispute Resolution Procedure

We understand that dissatisfaction or disputes relating to games, transactions, or our services may occasionally arise. MyOneGold committed to resolving every complaint fairly and transparently.

How to Submit a Complaint

1. Contact our support team via live chat, available 24/7 within the platform.
2. Please provide full details including your account number, the date and time of the incident, and a clear description of the issue.
3. Our team will provide a complaint reference number and confirm receipt within 2 hours.
4. The investigation will be completed and an official response provided within 5 business days.

If you are unsatisfied with the final decision of our support team, the dispute may be referred to a recognized independent dispute resolution body. The decision of that body is final and binding on both parties.

11 Limitation of Liability

To the extent permitted by applicable law, MyOneGold and its affiliates shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from game outcomes
• Service disruptions due to system maintenance or circumstances beyond our control
• Data loss due to third-party technical failures
• Delays in transaction processing due to external factors

MyOneGold makes no guarantee that the platform will always be free from errors or interruptions, but we are committed to resolving any technical issues as quickly as possible.

12 Amendment of Terms and Conditions

MyOneGold reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. All amendments take effect immediately upon publication on our website.

We will endeavour to notify members of significant changes via in-platform notifications or registered email. It is your responsibility to review these Terms and Conditions from time to time. Continued use of the platform after any amendments are published constitutes acceptance of the updated terms.

If you have any questions regarding these Terms and Conditions, do not hesitate to contact our support team. myonegold ready to assist you 24 hours a day, 7 days a week.