Privacy Policy MyOneGold –
Your Information, Our Responsibility

1. Introduction

MyOneGold ("we", "Platform" or "website") operates under a valid gambling licence and is committed to protecting the privacy of every member who registers with us. This Privacy Policy outlines the types of information we collect, how we use it, and the rights you hold as our member.

By using the MyOneGold website at myonegold.pro or any services provided by us, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully before registering.

2. Information We Collect

To provide a seamless and secure gaming experience, myonegold collects several categories of information:

• Registration Information: Full name, date of birth, email address, phone number, and the password you create.
• Verification Documents (KYC): A copy of your identity card, passport, or other official documents required for the identity verification process.
• Financial Information: Bank account details, e-wallets (such as Touch 'n Go eWallet or GrabPay), and records of deposit and withdrawal transactions.
• Technical Data: IP address, device type, operating system, web browser, and login session data.
• Behavioural Data: Records of your gameplay, betting, wins, and interactions with the platform for the purpose of personalising your experience.
• Communications: Messages sent to our customer support team via live chat or email.

3. How We Use Your Information

Collected information is used solely for legitimate purposes related to myonegold operations, including:

• Processing registrations, account verifications, and any fund withdrawal requests.
• Ensuring compliance with anti-money laundering (AML) laws and KYC requirements as mandated by the relevant authorities.
• Providing responsive and effective customer support.
• Sending promotions, bonuses, and service update information — only if you have consented to receive them.
• Detecting and preventing fraud, account abuse, and suspicious activity.
• Enhancing the overall quality of the platform, user interface, and gaming experience.
• Complying with any court orders or lawful requests from law enforcement agencies.

4. Information Sharing

MyOneGold does not sell or rent your personal information to third parties. However, there are limited situations where sharing information is necessary and legally permissible:

Recipient	Purpose of Sharing	Legal Basis
Payment Providers	Processing deposits and withdrawals	Contract performance
KYC Service Providers	Member identity verification	Legal obligations
Law Enforcement Authorities	Court order compliance / investigation	Legal obligations
Platform Technology Providers	Hosting, infrastructure, and internal analytics	Legitimate interests of the platform

All third-party partners are bound by confidentiality agreements and are required to adhere to data protection standards equivalent to our own policy.

5. Data Retention Period

We retain your personal information for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy. Following account closure, certain data may still be retained for a minimum period of five (5) years for the purposes of legal compliance, dispute resolution, and fraud prevention.

Data that is no longer required will be securely deleted or anonymised in accordance with established internal procedures.

6. International Data Transfers

In certain situations, your data may be processed outside Malaysia by our infrastructure providers or technology partners. Any such transfer is carried out with adequate safeguards, including standard data processing agreements that comply with international data protection requirements.

7. Your Rights as a Member

As a valued myonegold member, you have the following rights regarding your personal data:

• Right of Access: Requesting a copy of the personal information we hold about you.
• Right to Rectification: Updating or correcting any information that is inaccurate or out of date.
• Right to Erasure: Requesting the deletion of your personal data, subject to applicable legal obligations.
• Right to Restrict Processing: Requesting that we restrict how your data is used in certain circumstances.
• Right to Object: Objecting to the processing of your data for direct marketing purposes.
• Right to Data Portability: Receiving your data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our support team via email at [email protected] or via the live chat function within the platform.

8. Use of Cookies

MyOneGold uses cookies and similar tracking technologies to enhance your experience on our platform. The cookies we use include:

• Essential Cookies: Required for core website functions such as login session verification and security.
• Performance Cookies: Collecting anonymous data on how visitors use the website for improvement purposes.
• Functional Cookies: Remembering your preferences such as language and display settings.
• Marketing Cookies: Used only with your consent to display relevant promotional content.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of certain parts of the platform.

9. Account Security & Your Responsibilities

While myonegold implements robust technical security measures, the security of your account also depends on your own actions. We recommend that you:

• Using a strong, unique password that is not used on any other platform.
• Enabling two-factor authentication (2FA) where available in your account settings.
• Do not share your login details with anyone, including family members.
• Report to us immediately if you suspect any unauthorised access to your account.
• Log out of your account when using a shared device.

10. Changes to This Privacy Policy

MyOneGold reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, technology, or our operational practices. You will be notified of any significant changes via an in-platform notice or email at least seven (7) days before taking effect. Continued use of the platform after the notice period will be considered as acceptance of the latest version of the Privacy Policy.